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Chris Hardy

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    20
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Dernière activité effectuée par Chris Hardy
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    Chris Hardy a créé une publication,

    Ability to add columns on ticket fields in the customer view

    We'd like the ability to add or remove columns on the list of tickets in the customer view.  This way if a customer would like to see a specific field on all their tickets, they don't have to open ...

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    Chris Hardy a créé une publication,

    Drift / Google Tag Manager integration

    We are trying to integrate the Drift chat client onto our support portal with Google Tag Manager but aren't having any luck.  I'm thinking its because you have to be logged into the portal to acces...

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    Chris Hardy a créé une publication,

    Notifications for new user

    Being notified when a new user is created would be very helpful.  This way we would be able to properly assign organizations and user segments without having to wait on them to submit a ticket or h...

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    Chris Hardy a ajouté un commentaire,

    Thanks, Chandra.  From what I can tell, users aren't added as followers on a ticket when they are just mentioned in an internal comment, nor do they get notifications on the comment.  I'd like to p...

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    Chris Hardy a créé une publication,

    Notifications for internal comments

    Hi Everyone, We'd like to set up email notifications for users when they are mentioned in internal comments.  This can go to both those mentioned and the assignee.  I can't figure out how to do thi...

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    Chris Hardy a créé une publication,

    Best way for troubleshooting form

    Hi, We are looking for a way for agents to track troubleshooting steps in a ticket.  This wouldn't be a workflow but a list of questions for an agent to answer as they work through.  We were thinki...

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    Chris Hardy a ajouté un commentaire,

    Thanks, Bruce.  Worked perfectly!

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    Chris Hardy a ajouté un commentaire,

    Thanks, Jay.  Works perfectly!

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    Chris Hardy a créé une publication,

    Hide search bar behind sign in

    Hi,   We're interested in having the search bar only shown after someone logs in.  We will have few if any articles available to visitors who are not signed in and find having the search bar is con...

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    Chris Hardy a ajouté un commentaire,

    Is there a way to hide the search bar when a user isn't signed in?  We'd like all the articles behind the sign-in but the search bar is still visible when not signed in.  This can cause confusion b...