Rachel (from Outfit)
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Dernière activité effectuée par Rachel (from Outfit)-
Rachel (from Outfit) a créé une publication,
Zendesk Chat - advances search include organisation
Zendesk Chat -> History -> Search The search function is not advanced enough as we cannot search by the user or organisation. The keyword search function only seems to be picking up some of the wor...
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Rachel (from Outfit) a créé une publication,
Chat from end user view shows previous conversations
After a chat has ended, users can view previous conversations in their chat window, which leads them to think they can continue conversations as part of the same ticket. It creates new support tick...