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Abe

Adhésion le 28 févr. 2022

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Dernière activité le 02 déc. 2022

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Abe a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk SDKs

Thanks for getting back to me Eric Nelson.  We are looking for a way to use multiple answer bots in our app as we want to start with different flows depending on circumstance.  Making multiple brands was just a workaround we wanted to try for this.  Is there any better way you know of to have multiple answer bots?

Afficher le commentaire · Publication le 02 déc. 2022 · Abe

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Commentaire de la communauté Developer - Zendesk SDKs

Hi Greg Katechis, the link is for the Classic SDKs.  We're using the Messaging SDKs and I don't see a way to include a brand URL during initialization.  Are multiple brands supported in the Messaging SDKs?

Thank you!

Afficher le commentaire · Publication le 02 déc. 2022 · Abe

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CommentaireUsing AI agents for messaging

Hi there,

We would like to show the user different bots depending on where they are in our app.  We're using the Zendesk Messaging SDKs for mobile.  Is there any way to do this?  It looks like each channel can only have one bot.

Making an API call isn't practical for us, since we don't want to track the user's location in the app on our backend.

Thank you!

Afficher le commentaire · Publication le 01 déc. 2022 · Abe

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Commentaire de la communauté Developer - Zendesk SDKs

Perfect thanks Greg Katechis!

Afficher le commentaire · Publication le 08 mars 2022 · Abe

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Commentaire de la communauté Developer - Zendesk SDKs

What value should be in the `kit` field in the JWT header?  The docs are not clear on this point.

Afficher le commentaire · Publication le 07 mars 2022 · Abe

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Commentaire de la communauté Developer - Zendesk SDKs

Thanks!

Afficher le commentaire · Publication le 03 mars 2022 · Abe

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CommentaireWeb Widget documentation

Hi Zendesk team,

What is the proper value to use for the `kid` property in the JWT header?  Is it the App ID, Client ID, or none of these?

Thanks --

Abe

Edit: I got an answer to this question here: https://support.zendesk.com/hc/en-us/community/posts/4421945067546-Having-issue-when-trying-to-authenticate-/comments/4446353121434#community_comment_4446353121434

Afficher le commentaire · Modification le 09 mars 2022 · Abe

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Commentaire de la communauté Developer - Zendesk SDKs

Hi Max,

It would have saved me a good deal of time if this information was in the documentation for the Classic SDKs.  Something like "Using the FlowBuilder to provide a flow for the AnswerBot is only supported in the Messaging SDKs" in the docs for both sets of SDKs would have been very helpful.

Thanks,

Abe

Afficher le commentaire · Publication le 02 mars 2022 · Abe

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Commentaire de la communauté Developer - Zendesk SDKs

Hi Mick,

Thanks for your reply.  Does this mean after I log in the user, they won't be prompted for their name and email at the start of the messaging flow?

Afficher le commentaire · Publication le 28 févr. 2022 · Abe

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