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Gamee Support

Adhésion le 07 sept. 2022

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Dernière activité le 03 oct. 2023

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Dernière activité effectuée par Gamee Support

Gamee Support a ajouté un commentaire,

CommentaireTicket management

Hello, 
I would like to add a filter on the Updater, but there is no option like this. 
When I go to my tickets (my own view), I would like to filter who updated the tickets. Since that is how I know if a user replied back. 
Currently, I need to use a time filter and a sort for updater. But it is not the best option. 
Thanks

Afficher le commentaire · Publication le 03 oct. 2023 · Gamee Support

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Gamee Support a ajouté un commentaire,

CommentaireUsing the knowledge base in Help Center

Hi Noly, 
Not really. I can read the article and see this. But I want captcha to show all the time. Not just when zendesk served thinks there is a bot attack. 

Afficher le commentaire · Publication le 25 août 2023 · Gamee Support

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Gamee Support a ajouté un commentaire,

CommentaireUsing the knowledge base in Help Center

Hi, 

Is there a way to have a captcha all the time? 
At the moment whenever I test the Submit a request part, there is no Captcha. 
I do not care if it has some detecting function, I would like it on all the time. 
Thank you. 

Afficher le commentaire · Publication le 24 août 2023 · Gamee Support

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Gamee Support a ajouté un commentaire,

CommentaireTicket management

Hello, when you have an incident ticket, it would be great to see the ticket id of the problem ticket or at least if the incident ticket is connected to a problem ticket in a column. Is there a way to add a column that will show the ticket id of the problem ticket?

Thanks

F

Afficher le commentaire · Publication le 27 févr. 2023 · Gamee Support

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Gamee Support a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Hi, current user condition may be the answer.

Afficher le commentaire · Publication le 22 févr. 2023 · Gamee Support

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Gamee Support a ajouté un commentaire,

CommentaireTicket management

Hello, 

Can you have the Bulk merge function in the interaction tab? 

So I do not need to search for user email and tick all but one and merge it like that. But when I am on a ticket, on the right side interaction view, where I can see the tickets from user, I could tick which ones I want to merge and where to. 

Thank you, 

F

Afficher le commentaire · Publication le 07 sept. 2022 · Gamee Support

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