Steve Eli

1. Support
2. ...
3. General questions and issues about tickets
4. Why does the subject line in my email notifications say "Untitled ticket"?

This feels like a bug to me rather than working as designed. I understand the no public comments thing, but rather than just electing to not populate anything, Zendesk choose to populate "Untitled ...

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• Steve Eli
• Modifié 27 janvier 2023 17:36
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Post internal comment with trigger

Agree I would love to see this as a baked in feature to Zendesk without having to use a webhook. We currently an email application called Front that has this comment workflow natively and loosing t...

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• Steve Eli
• Création 20 décembre 2022 15:47
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Scott Allison or Scott Allison Thanks for the recognition of my post and acknowledgement of this request, but I know i speak for others in this thread that we would urge Zendesk to prioritize this ...

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• Steve Eli
• Modifié 15 septembre 2022 17:37
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore: Ticket resolution time without time between solved and closed

I feel like i did something wrong here because that attribute isn't giving me values and errors out on the bottom of the page what when clicked on shows:

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• Steve Eli
• Création 25 août 2022 18:09
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Explore: Ticket resolution time without time between solved and closed

I copy and pasted this same thing and it errors out for me.   EDIT:There might have been a typo from the screenshot to the attribute posted. It's actually:DATE_DIFF([Ticket solved - Timestamp], [Ti...

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• Steve Eli
• Modifié 25 août 2022 17:29
• 0 vote

1. Explore
2. ...
3. Reporting and analytics admin questions
4. When is my Support ticket backlog data available in Explore?

Is there a way to see or post the last time that ticket data was updated in Explores dashboards?

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• Steve Eli
• Création 2 août 2022 21:47
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

I whole heatedly agree with this request and all the comments posted here. Until Zendesk implements a way to do this, an interim solution here might be to filter out the tickets that you designate ...

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• Steve Eli
• Modifié 22 juillet 2022 17:58
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Please undo the change that opens the chat constantly now

OMG yes. Make this stop please for the love of all that is good.

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• Steve Eli
• Création 22 juillet 2022 17:13
• 0 vote