Mindaugas Verkys
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Dernière activité effectuée par Mindaugas Verkys-
Mindaugas Verkys a ajouté un commentaire,
Anyone found best workaround to replace Conditional field based on group?
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Mindaugas Verkys a ajouté un commentaire,
Jitendra, follow the article https://support.zendesk.com/hc/en-us/articles/203664196-Insights-recipe-How-many-interactions-do-my-agents-have-via-tickets-
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Mindaugas Verkys a ajouté un commentaire,
is it possible to turn side conversations only for slack (without email option)?
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Mindaugas Verkys a ajouté un commentaire,
David, What about {{current_user.name}}
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Mindaugas Verkys a ajouté un commentaire,
Hi Dinesh, In that case organization is parent organization :))
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Mindaugas Verkys a ajouté un commentaire,
Daniel to filter hundred of agents by submitter it's not the best option, also we going over filter limit which is 200 values. Jessie, our agents exited agents actually are tagged but they are not ...
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Mindaugas Verkys a ajouté un commentaire,
Hi Jessie, I need to filter them out. I have a rule Role isn't Agent, but on the report I have noticed that exited agents are counted as end-users.
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Mindaugas Verkys a ajouté un commentaire,
Hi Amy, And how would you exclude exited agents with current status End-user?
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Mindaugas Verkys a ajouté un commentaire,
Hi Jacky, So what are you looking to do is to report on how many Updates has been made on the ticket while it was in one group?
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Mindaugas Verkys a ajouté un commentaire,
Hi Lucas, It's complicated but you can count also the tags. You need to find a Timestamp MIN update where ticket has that TAG, after just count difference between two timestamps. Of course it's eas...