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Paul Wallington
Adhésion le 19 mai 2022
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Dernière activité le 28 mars 2023
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Dernière activité effectuée par Paul Wallington
Paul Wallington a ajouté un commentaire,
Commentaire de la communauté Feedback - Ticketing system (Support)
We had a recent need for this where we needed to redact information on a ticket, but it was only discovered after the ticket had been automatically closed by our workflows. Because the ticket was closed there was no option for us to protect the information apart from completely deleting the ticket - the ability to modify/update/redact closed tickets is an essential piece of missing functionality for us.
Afficher le commentaire · Publication le 28 mars 2023 · Paul Wallington
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