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Julie Hinrichs

Adhésion le 08 juin 2022

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Dernière activité le 25 avr. 2023

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Julie Hinrichs a ajouté un commentaire,

CommentaireFormatting and customizing your email

Hello, 

I have a couple questions...

1) Is there a way to reverse the comment thread so that the newest comments show at the top of the email to the customer? Maybe I set up the email threading wrong, but the newest comments go to the bottom of the email thread on the customer's end. Our agent comments sometimes are long and so to have the most recent comment at the bottom means the customer has to scroll to the bottom of the page.

2) What setting is used so I don't see the email thread duplicated within the same email thread? See example below?  

I'd like to get rid of the below example and not repeat it in the thread.

Thank you!
Julie

Afficher le commentaire · Publication le 25 avr. 2023 · Julie Hinrichs

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Julie Hinrichs a ajouté un commentaire,

CommentaireMeasuring success

Hello, 

Shouldn't a SLA start over once the first SLA is met?  See ticket #29145.

Afficher le commentaire · Publication le 08 juin 2022 · Julie Hinrichs

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