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Pablo Zarricueta's Avatar

Pablo Zarricueta

Adhésion le 05 août 2022

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Dernière activité le 03 sept. 2024

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Dernière activité effectuée par Pablo Zarricueta

Pablo Zarricueta a créé une publication,

Publication Q&A - Chat, messaging, and widgets

Hi Zendesk community,

 

We have the following situation: Duplication of questions/issues when a customer is being attended to through a chat.

 

Problem: Our agents get confused and the client does not get the answer to all of their doubts, also we lost track of all the questions.

 

¿Do you have any suggestion for this kind of process? we thought about creating a side conversation (or regular ticket) for every issue our customer may have, and that way we can track all of the issues,

 

Thank you in advance

Publication le 03 avr. 2024 · Pablo Zarricueta

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Pablo Zarricueta a créé une publication,

Publication Q&A - Users, groups, and organizations

Hi Zendesk community, 

We have the following situation: Duplicity of users because a customer has only one email contact, but may have multiple companies.

Problem: The e-mail cannot be added to a new user because the e-mail is in use. Therefore, the new end user cannot be created

Description: Customers have several company codes associated with a single email address, as we have customers who manage several companies.

The creation of these users is an internal process where they are created automatically from an internal database. We are looking for a way for Zendesk to adapt to our needs. Is there a workaround for this type of structure?

Just to clarify, end users are created for both companies and natural persons.

Publication le 11 janv. 2024 · Pablo Zarricueta

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Pablo Zarricueta a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

any chance to add the numeric custom fields to the bot ? 

Afficher le commentaire · Publication le 30 août 2022 · Pablo Zarricueta

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Pablo Zarricueta a ajouté un commentaire,

Commentaire de la communautéDiscussion - Zendesk on Suite best practices

Hey there Zendesk team!

Are we allowed to use the  "Play Button" to "skip" between groups ? like took tickets from other agents

Afficher le commentaire · Publication le 05 août 2022 · Pablo Zarricueta

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