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1. Communauté
2. Zendesk Explore EAP - Quick reports using natural language processing
3. Help us build AI features for Zendesk Explore

Hello,  Great upcoming feature with NLP ! Can't wait to see it in action. Here are a few thoughs: - Show me the busiest times per department - Show me how many tickets each agent of each department...

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• Cécile Gao
• Création 13 novembre 2023 08:54
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to calculate a SUM metric based off DATE_LAST_FIX of a customer field?

Hello Jack,  I had some similar problem with DATE_FIRST_FIX function recently. When creating a query with a calculated attribute using DATE_FIRST_FIX (returning a 1st resolution timestamp) with "up...

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• Cécile Gao
• Création 17 février 2023 14:10
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Explore Trend Line Customization

Hello Stephen, I believe this option does exist in the configuration menu > colors.  If you placed a metric as a trend line, change the metric's color. If you placed a manually inserted value as a ...

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• Cécile Gao
• Création 17 février 2023 13:59
• -2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Feedback: Ability to categorize dashboards

Hello,  I upvoted this because it would indeed be very helpful to have a clearer view when one's account has lots of dashboards.  If this can help, as a workaround we started using emojis in the da...

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• Cécile Gao
• Création 21 décembre 2022 09:01
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on calls received per Talk number

Hello,  Could you please clarify why "Ticket ID" is sometimes blank in the example?  Thank you,  Rgds

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• Cécile Gao
• Création 19 mai 2022 14:28
• 0 vote