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Scott D

Adhésion le 04 mai 2022

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Dernière activité le 21 janv. 2025

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Dernière activité effectuée par Scott D

Scott D a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation

Following up on an earlier question, does anyone know how to add the transcript of the conversation the person had with the bot as a internal note on the ticket?

Afficher le commentaire · Publication le 21 janv. 2025 · Scott D

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CommentaireCreating dashboards

Are there roles restrictions on who can use the migration tool? Are we able to permission this to only be available to admins?

Afficher le commentaire · Publication le 06 nov. 2024 · Scott D

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CommentaireTeam members and groups

Barry Neary - is it possible to get added to the exclusion list for the disconnection service?

Afficher le commentaire · Modification le 14 août 2024 · Scott D

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CommentaireBuilding reports

Is there a way to track the time added on a ticket via the time tracking app for tickets that were re-opened? I'd like to see the time added on a ticket before a ticket was solved and then re-opened. Then I would like to see the time added on a ticket after a ticket was re-opened then closed. I opened a ticket but support was unable to help.

Afficher le commentaire · Modification le 21 nov. 2023 · Scott D

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Scott D a ajouté un commentaire,

CommentaireZendesk Support app for mobile

Is there anyway in Explore to report on what agents are signing in through the mobile app?

Afficher le commentaire · Publication le 13 juil. 2023 · Scott D

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CommentaireEnd users and organizations

Is there a limit to the number of Organization fields that can be added?

Afficher le commentaire · Publication le 14 juin 2023 · Scott D

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CommentaireBusiness rules

If one of the actions on an automation is to send an email notification to the assigned user of a ticket and the ticket is assigned to a group but not a specific assignee, does the entire group receive the email notification?

Afficher le commentaire · Publication le 20 oct. 2022 · Scott D

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CommentaireEnd users and organizations

No, was just curious is there was limit or cap on the number we could have within the platform.

Afficher le commentaire · Publication le 01 août 2022 · Scott D

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CommentaireEnd users and organizations

What is the maximum number of Organizations that can be created?

Afficher le commentaire · Publication le 29 juil. 2022 · Scott D

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CommentaireTeam members and groups

Yes that's correct. Thank you.

Afficher le commentaire · Publication le 28 juil. 2022 · Scott D

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