Tony Maninha
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Aperçu des activités
Dernière activité effectuée par Tony Maninha-
Tony Maninha a créé une publication,
Report on Submitted Requests Web Form
Hello,I would like to know if under ZD Support or ZD Guide reports is there a report for Submitted Requests web form and deflection by finding the article suggested.
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Tony Maninha a ajouté un commentaire,
Nicole Saunders Katarzyna KarpinskaContent Blocks has nothing to do with this feature requested here...Once again... excuses excuses that are 10 years old...
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Tony Maninha a ajouté un commentaire,
I was thinking about buying a cake to commemorate...
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Tony Maninha a ajouté un commentaire,
This thread is over 10 years old and has over 400 comments and still no ETA on when this feature will be available. Where is the PM's feedback with an ETA on this much-needed feature? We also need ...
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Tony Maninha a ajouté un commentaire,
Thanks for the reply Tipene Hughes
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Tony Maninha a ajouté un commentaire,
Help, please?
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Tony Maninha a ajouté un commentaire,
Erica GirgesI am not sure if that helps... I need to generate this custom report where you add values (0 to 5) based on articles created by agents. We evaluate the different areas of the article fo...
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Tony Maninha a créé une publication,
Article quality index app
Hello,Is there any store app that can help build the Article Quality Index of KCS? Be able to enter data on the articles so the authors can be evaluated for their contributions?
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Tony Maninha a créé une publication,
Help Center search preview
Hello,On the help center is there a way to modify the preview of the search?On our Help Center, the title of the article comes up as well as the categories bread crumbs. I would love to see still t...
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Tony Maninha a créé une publication,
Report filtering by users
RéponduHello,Is there a way to filter the Zendesk Guide reports like the search queries by users?We have different user segments and we need to know what users are doing our searches in order to report to...