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Meedo

Adhésion le 22 mai 2022

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Dernière activité le 10 mai 2024

An experienced TL passionate about workforce optimization. I've recently transitioned into a Workforce Analyst role, and I'm excited to bring my leadership skills and data-driven approach to this new challenge. I'm always looking to connect with other workforce optimization enthusiasts and learn from their experiences. Feel free to reach out if you'd like to chat about Tymeshift, best practices in workforce management, or just connect!

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Dernière activité effectuée par Meedo

Meedo a ajouté un commentaire,

CommentaireReporting on workforce performance (WFM add-on)

 

You can use the following metrics and attributes in ZD explore and you can find FRT and FRT after assignments on Tymeshift Reports metrics

Afficher le commentaire · Publication le 15 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

Did you add your agents to their Workstreams? 

Afficher le commentaire · Publication le 14 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

Please ensure that the agent is active on Tymeshift by checking them under agent permissions 

Afficher le commentaire · Publication le 14 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

You need to add agents to the locations regardless of their team. 

Afficher le commentaire · Publication le 14 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

BEside Intraday Variant, you should be able to find the Agents tab and then you can add agents from this tab

Afficher le commentaire · Publication le 14 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

Afficher le commentaire · Publication le 14 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

Inside Location, you need to create shifts and then add agents to the shifts under locations. 

Afficher le commentaire · Publication le 14 mars 2024 · Meedo

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CommentaireGetting started with Zendesk workforce management

How can an agent switch off from their break after it ends if the queue is dry? 

Afficher le commentaire · Publication le 24 janv. 2024 · Meedo

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

John-Paul Page ZD already released some metrics to offered vs. acceptance but it is not solid yet. 

Afficher le commentaire · Publication le 17 janv. 2024 · Meedo

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Any Updates here please? 

Afficher le commentaire · Publication le 19 déc. 2023 · Meedo

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