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Sonali Maunick

Adhésion le 11 août 2022

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Dernière activité le 24 sept. 2024

Business Systems Team

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Dernière activité effectuée par Sonali Maunick

Sonali Maunick a créé une publication,

Publication Feedback - Ticketing system (Support)

Hi!

It is an expected behavior that the Email Address of the message being forwarded via a Side Conversation is not copied across. Only the name of the sender does. 

Could the Email Address also be included?

Publication le 30 mai 2023 · Sonali Maunick

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Sonali Maunick a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Absolutely great idea! Admins should be able to decide who needs to have access to the Suspended Tickets.

Afficher le commentaire · Publication le 10 janv. 2023 · Sonali Maunick

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Sonali Maunick a ajouté un commentaire,

CommentaireManaging your email

Hi. We have customers that regularly exceed the 20 emails in an hour limitation and at times exceed the 40 emails an hour. We would like the ability to either change the number of emails we allow through and/or whitelist domains as we can with other suspended tickets rules.

Afficher le commentaire · Publication le 11 août 2022 · Sonali Maunick

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