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Paul Williams

Adhésion le 19 mai 2022

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Dernière activité le 30 mai 2023

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Paul Williams a ajouté un commentaire,

CommentaireMeasuring success

How do parent ticket SLAs begin after the child ticket has been responded to?

Afficher le commentaire · Publication le 18 mai 2023 · Paul Williams

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Paul Williams a créé une publication,

Publication Feedback - Ticketing system (Support)

Hi Zendesk team, 

Our business used the multi-select ticket field within our ticket form. 

Once the field value has been selected, only several letters of the field value name appear (followed by ...)  within the ticket field.Example below:
Hovering the cursor over this selection shows no further information, the agent needs to look through the names of the Tags to understand the full name of the field value. 

Enabling the ability for the full field value name to be revealed upon hovering over it will help with the agent experience. 

Publication le 08 juil. 2022 · Paul Williams

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