Recherches récentes
Pas de recherche récente
Kian Yuen Wong
Adhésion le 09 mars 2022
·
Dernière activité le 09 mars 2022
Suivis
0
Abonnés
0
Activité totale
2
Votes
0
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Kian Yuen Wong
Kian Yuen Wong a ajouté un commentaire,
CommentaireReporting for Talk
Hello there,
Is there any difference between Declined Call Legs and Missed Call Legs?
Which metrics should I refer to track how many calls that my agents missed? Scenario as below:
Caller made a call, call routed to agent A however agent A missed it, call got routed to agent B and B picked it up, if this is not considered a missed call, which metrics should I refer to?
Thank you.
Afficher le commentaire · Publication le 09 mars 2022 · Kian Yuen Wong
0
Abonnés
0
Votes
0
Commentaire