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Zachary Bender

Adhésion le 29 avr. 2022

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Dernière activité le 04 déc. 2024

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Dernière activité effectuée par Zachary Bender

Zachary Bender a ajouté un commentaire,

CommentaireTeam members and groups

When creating a role in Zendesk and giving that user the permission to manage reports and dashboards for groups they are assigned to why cant they pull reports on the guide area? In order to pull reports on the guide area do you have to have full reporting and analytics permission?

Afficher le commentaire · Publication le 04 déc. 2024 · Zachary Bender

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Zachary Bender a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

I am trying to check for form and a field drop down option is picked. And if those two options are picked then changes the text.

Here has what i have come up with

 if(window.location.href.indexOf("123412") > -1 && $('.form-field.request_custom_fields_112313.val() = "Eligibility Letter"') {
 $('div#upload-dropzone').parent().find('label').text('Attach copy of Letter (Required)')
 }

Afficher le commentaire · Publication le 24 août 2023 · Zachary Bender

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Zachary Bender a ajouté un commentaire,

Commentaire de la communauté Q&A - Users, groups, and organizations

The events that are shown in the ticket. In the top right corner you are able to see the events. This shows information about the ticket submitted that i do not want some agents to see this information. Is there a way to give some agents access to this feature but not all?

Afficher le commentaire · Publication le 24 mai 2022 · Zachary Bender

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Zachary Bender a créé une publication,

Publication Q&A - Users, groups, and organizations

Hello i am wondering if it is possible to restrict access to the events based on role or group?

Publication le 29 avr. 2022 · Zachary Bender

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