Rafael Santos
CRM Manager, Customer Service, at Uphold Inc
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Activité totale252
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Dernière activité
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Membre depuis
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Abonné à24 utilisateurs
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Abonnés1 utilisateur
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Votes39
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Abonnements149
Aperçu des activités
Dernière activité effectuée par Rafael Santos-
Rafael Santos a ajouté un commentaire,
Great update! +1 on Jacob's suggestion: Blocking merges from different requesters/brands/orgs altogether, as a setting.
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Rafael Santos a ajouté un commentaire,
Major UI changes, and this may count as one, should have a time interval between announcement and "Rollout start". +1 on having this as customizable, as there are Pros and Cons for each. I'd be rat...
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Rafael Santos a ajouté un commentaire,
Hey everyone, this seems to be live now.I'm seeing the new Sandbox Banner in our sandbox instances:
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Rafael Santos a ajouté un commentaire,
Howie Paul Yes, that can be done. 2 example triggers below: Trigger 1 Conditions Ticket Is Created Channel Is Email Received at Is incidents@domain.zd.com Actions Type - Incident Trigger 2 Con...
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Rafael Santos a ajouté un commentaire,
Toby Sterrett, this seems to be side_conversations_redaction. Will the feature side_conversations_slack_edit suggest that we'll get an update in the Ticket's side conversation if a message in the S...
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Rafael Santos a ajouté un commentaire,
Would an App be available both in its App and the All apps component? Also, are these customizable per Contextual Workspace, or Agent Role?Could the same component space be populated by 2 different...
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Rafael Santos a ajouté un commentaire,
Could this be added as a setting which we can either opt-out or opt-into?Ideally with the option to define our preference before the roll-out.
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Rafael Santos a ajouté un commentaire,
Could this be updated to count from the time a ticket is archived instead of the date the email is received? So that one can fully audit a tickets' emails until a specific period after archived. Co...
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Rafael Santos a ajouté un commentaire,
Great update to unify the agent experience! If anyone looking, this field can be hidden or made read-only with Zendesk's own app Ticket Field Manager. FYI, one can install multiple instances of it ...
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Rafael Santos a ajouté un commentaire,
Great news! Excited to have contextual dashboards available Kalle Windefalk, unlikely. It's crossed-out for the Classical Dashboard builder on the comparison article. Viewing and Sharing > Dashboar...