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Gigi Reist

Adhésion le 31 mars 2022

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Dernière activité le 14 juin 2023

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Dernière activité effectuée par Gigi Reist

Gigi Reist a ajouté un commentaire,

CommentaireHow to solve issues with the email channel

Edit* Turns out the password to the email account was changed and ZD and the email account were no longer in sync. Disconnecting and reconnecting resolved the issue.

I am having the same issue as Onur above.

Afficher le commentaire · Modification le 14 juin 2023 · Gigi Reist

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CommentaireTicket automation and collaboration

Are there plans to make this available for lower tier plans like Growth and Professional, or will this be restricted to Enterprise and up?

Afficher le commentaire · Publication le 03 août 2022 · Gigi Reist

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CommentaireSetting up Zendesk Guide

Is it possible to download the Zendesk provided SSL certificate?

Afficher le commentaire · Publication le 13 mai 2022 · Gigi Reist

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CommentaireGlobal security and user access

I am trying to set up a second Help Center under a different brand for our employees. Is it possible to have two Help Centers; one that is Open for our customers and another that is Closed for our employees?

Afficher le commentaire · Publication le 02 mai 2022 · Gigi Reist

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Commentaire de la communauté Feedback - Ticketing system (Support)

Popping in from 2022 also requesting this feature! 

Afficher le commentaire · Publication le 06 avr. 2022 · Gigi Reist

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CommentaireLive chat agent guide

Sometimes when trying to cycle through tabs using the keyboard shortcuts they seem to stop working. As in, I will be able to use WIN+CTRL+, once and then it no longer works. 

What is the cause of this? I have tried seeing if it is because of the type of tab that is open, or if clicking elsewhere on the screen will get it to work again, but I can't seem to identify a common thread.

Afficher le commentaire · Publication le 31 mars 2022 · Gigi Reist

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