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Kelly 😇

Adhésion le 28 mars 2022

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Dernière activité le 28 déc. 2023

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Dernière activité effectuée par Kelly 😇

Kelly 😇 a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

I am trying to send immediate satisfaction surveys and in following your above directions I am not seeing "Satisfaction" offered as an option under "add condition". Help

Afficher le commentaire Â· Publication le 06 juil. 2023 Â· Kelly 😇

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Kelly 😇 a ajouté un commentaire,

CommentaireTicket management

This link is still not working, I saw it mentioned above in 2021. Thanks
Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets.

Afficher le commentaire Â· Publication le 31 août 2022 Â· Kelly 😇

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Kelly 😇 a ajouté un commentaire,

CommentaireTeam members and groups

I am trying to add a "light agent" and I keep getting a pop-up Email already in use.

How can I add him? Thank you! 

Afficher le commentaire Â· Publication le 12 juil. 2022 Â· Kelly 😇

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Kelly 😇 a ajouté un commentaire,

CommentaireMeasuring success

Is there a way to access a list of the comments so we may work on improving with guidance from the "bad" review and share the 'good' reviews? Thanks!! 

Afficher le commentaire Â· Publication le 09 juin 2022 Â· Kelly 😇

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Kelly 😇 a ajouté un commentaire,

CommentaireApps and the Zendesk Marketplace

I disabled my Slack app because the flow stopped on Slack and immediately"enabled" it again, yet if keeps defaulting to "disabled" I cannot get it to stay in Enabled apps! Help! 

 

 

Afficher le commentaire Â· Publication le 07 juin 2022 Â· Kelly 😇

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Kelly 😇 a ajouté un commentaire,

CommentaireMeasuring success

Hi,

Is there a way to see the "comments" beyond seven days? We would like to chart the comments to help our CS dept. Currently, we see "with comment" for seven days and cannot go back a few months or month by month. Is there a way to set this up? We have the Suite Growth Plan, thanks!

Afficher le commentaire Â· Publication le 06 avr. 2022 Â· Kelly 😇

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Kelly 😇 a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Hi Gab,

We are on the Growth plan, so I do not have access to the query level? Do I?
"Have you tried drilling into these values at the query level?" 

I am curious why all my previous months show 8 or under and Feb/March shows in the 90s

Could this be a bug? 

 

Afficher le commentaire Â· Publication le 05 avr. 2022 Â· Kelly 😇

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Kelly 😇 a créé une publication,

Publication Q&A - Reporting and analytics

For the last two months, my "First and Full resolution time median" (both Feb and March) is showing over 96. hours! 

My previous months are 8 hours or less.  Is this a bug? 

Publication le 28 mars 2022 Â· Kelly 😇

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Kelly 😇 a créé une publication,

Publication Q&A - Reporting and analytics

How do I see satisfaction rating comments to chart them to improve upon based on comments? Beyond 7 days? 

Thanks! 

Publication le 28 mars 2022 Â· Kelly 😇

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