Thomas Walker
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Dernière activité effectuée par Thomas Walker-
Thomas Walker a ajouté un commentaire,
Phil Andrews - What you are looking to do is possible. If you are part of Support Driven Slack, you can see a complete walk through of how that would be done, but the pieces that are necessary to m...
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Thomas Walker a ajouté un commentaire,
With the introduction of Custom Ticket Status', is there a placeholder for this status? From my testing, it looks like {{ticket.status}} still just references the OOTB status options.
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Thomas Walker a ajouté un commentaire,
Thank you all for this thread, this just walked me through getting this setup for a similar solution.
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Thomas Walker a ajouté un commentaire,
Why do linked text sections not get transferred when you create a ticket via the integration?Eg: This is a test link that will not be clickable when you create a ticket from it, it will just be the...
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Thomas Walker a ajouté un commentaire,
FYI, this link is dead:
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Thomas Walker a ajouté un commentaire,
+1 to this needing to exist. We use Zendesk and Slack to support our customers and have integrated the two for this purpose today, but our internal IT team uses Zendesk as well. IT currently is at ...
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Thomas Walker a ajouté un commentaire,
One more incompatibility with the current Agent Workspace Markdown functionality is that when using a code block, it will not ignore curly bar formatting when it matches native Zendesk functions. e...