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Maddie McCoy

Adhésion le 18 avr. 2024

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Dernière activité le 08 mai 2024

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Maddie McCoy a ajouté un commentaire,

CommentaireMeasuring success

Hi! In response to my previous question--if I wanted to create a trigger to apply a tag to a ticket once the CSAT survey has been sent for the first time, what are the conditions that need to be met in trigger creation to apply that tag? I'm attempting to build the best CSAT experience for customers and having some trouble understanding all of the necessary conditions for triggers. 

Thanks!

Afficher le commentaire · Publication le 08 mai 2024 · Maddie McCoy

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Maddie McCoy a ajouté un commentaire,

CommentaireMeasuring success

Hi! I'm still new to the language of Zendesk but wanted to ask a quick question as we consider enabling CSAT for our customers. I know that for every ticket that is solved the satisfaction rating is automatically sent out after 24 hours. If a ticket is solved, but then a customer responds with another question or comment & I solve it again, do they receive multiple requests for a CSAT rating? Basically, for every time I ‘solve’ the same ticket do they get a CSAT request?

Afficher le commentaire · Publication le 18 avr. 2024 · Maddie McCoy

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