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Manisha

Adhésion le 07 oct. 2022

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Dernière activité le 28 août 2024

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Dernière activité effectuée par Manisha

Manisha a ajouté un commentaire,

CommentaireTicket customization

We are able to enter hyphen in number/numeric field. Is it normal?

Afficher le commentaire · Publication le 28 août 2024 · Manisha

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Manisha a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We want to know many responses were received on EVT/side conversation and ticket status has not changed or the reply has not sent back to the requester.

Afficher le commentaire · Publication le 09 mars 2023 · Manisha

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Manisha a ajouté un commentaire,

CommentaireManaging your email

Hi Dane,

 

But the reason of suspension is mentioned as Automated response email. But the email we got was clearly not auto-generated. 

Can you tell us the possible reasons why zendesk detected it as such?
 
The email says that it originated from outside Client since the employee used their local Client email. Do you think that has to do with it being suspended and detected as auto-generated?
 
Will greatly appreciate your response.

Afficher le commentaire · Modification le 12 oct. 2022 · Manisha

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Manisha a ajouté un commentaire,

CommentaireManaging your email

Will a ticket get suspended if the email subject includes FWD: or [EXT]?

Afficher le commentaire · Publication le 07 oct. 2022 · Manisha

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