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Antoine STOENESCU's Avatar

Antoine STOENESCU

Adhésion le 22 août 2023

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Dernière activité le 23 janv. 2025

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Dernière activité effectuée par Antoine STOENESCU

Antoine STOENESCU a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hello! When will custom intent be available for the AI agent in the Messaging Chatbot ? Thanks.

Afficher le commentaire · Publication le 23 janv. 2025 · Antoine STOENESCU

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Antoine STOENESCU a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Eric, you're the man! Thank you, it works for me too 😊

(It just lacks the last } , it's just a copy-paste issue I believe! For the others that might be impacted)

Afficher le commentaire · Publication le 07 août 2024 · Antoine STOENESCU

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Antoine STOENESCU a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Hello Eric, same for me. Worked fine until now, but now it's not working anymore. That's my code : 

 

I personally use a theme from Lotus, I'll also message them just in case.

var tagsToRemove = ['XXXX'];

function removeTagsWeDontWant() {
 $('.nesty-panel').on('DOMNodeInserted', function(e){
   for(var i in tagsToRemove) {
     $('li#' + tagsToRemove[i]).remove();
   }
 });
};
removeTagsWeDontWant();

Thank you.

Afficher le commentaire · Publication le 05 août 2024 · Antoine STOENESCU

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Antoine STOENESCU a créé une publication,

Publication Feedback - Chat and Messaging (Chat)

Hi!

As the bot generates the translations automatically, some words are not translated the right way, and it could be interesting to have control over some words in order to avoid these bad translations.

In our case, the translations of the word "Review" are bad, and it's a word very used by our customer. It's pretty much as if in the Zendesk bot, the word "Ticket" was translated "Billet", it wouldn't make sense as it's the key word for your business.

Thanks !

Publication le 22 août 2023 · Antoine STOENESCU

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