Iliya Gorban

Hey team,

I've been trying to create a KPI in ZD Explore using timeframes (3 minutes for instance) between updates/public comments/internal comments.
This query is needed to eliminate duplicate updates made by our team.

For instance:
if I've updated a ticket, and accidentally forgot something, I went ahead and updated the ticket with a new comment(1 minute after my first update), I want to count only the first update in this scenario.
I couldn't find any timeframe-related function, I wonder, is it possible somehow to work with timeframes between updates/comments/internal comments?
Your help is much appreciated,
Thank you!