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Niklas Jensie
Adhésion le 24 mars 2022
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Dernière activité le 29 déc. 2023
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Dernière activité effectuée par Niklas Jensie
Niklas Jensie a créé une publication,
Dear all,
our SLA is only based on the criteria that the ticket is classed as an incident. At the same time we don't know whether it's an incident or not until we started initial diagnosis.
Once we decide it's a Question, Task or Problem, we would like to remove the SLA policy from the ticket. Can I do that with a trigger or something?
Best Regards,
Niklas
Publication le 29 août 2022 · Niklas Jensie
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Niklas Jensie a ajouté un commentaire,
Is it possible to "close" a line? We have 2 numbers today with different open hours (we're on the Professional Suite) and we want to prevent incoming calls on one of the line between certain hours of the day. Is there a best practice except multiple schedules which is an Enterprise feature...
Afficher le commentaire · Publication le 16 août 2022 · Niklas Jensie
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Niklas Jensie a ajouté un commentaire,
I don't have that option....
//Niklas
Afficher le commentaire · Publication le 25 mars 2022 · Niklas Jensie
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Niklas Jensie a créé une publication,
Is there a way to create a View based on for instance a months, i.e. All tickets created during the month of February?
Struggling with this one...
//Niklas
Publication le 24 mars 2022 · Niklas Jensie
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