Gerald J

1. Communauté
2. Zendesk Suite Q&A
3. Zendesk Explore - Month Year Custom Attribute Incorrect Order

Can I use date format function to convert timestamp to yyyy-mm format. so it would still sort correctly. If yes, what is the correct syntax. thanks!

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• Gerald J
• Création 8 février 2023 03:55
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Auditing a random selection of tickets

Is there a way that I can extract or limit the number of random tickets? for example I want to only get 10% of the total solved for the week

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• Gerald J
• Création 26 janvier 2023 03:50
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Creating Subgroups to Manage Departments

Alina Wright is this in the pipeline this year?

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• Gerald J
• Création 24 janvier 2023 11:31
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Side Conversations in Zendesk Explore

Toby Sterrett can you give us a timeline for the Side convo explore implementation?

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• Gerald J
• Création 19 janvier 2023 09:32
• 3 votes

1. Explore
2. ...
3. Publishing and sharing dashboards
4. Scheduling dashboard deliveries

Combining bookmarks and scheduled delivery, is it possible to send a report using a different bookmark setting? This will allow me to still have a default view and then have it different for anothe...

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• Gerald J
• Création 18 janvier 2023 03:14
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

Andre Lee

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• Gerald J
• Création 10 novembre 2022 07:42
• 0 vote

1. Support
2. ...
3. Ticket customization
4. Adding custom fields to your tickets and support request form

Is there a way to add a custom field capturing international format telephone number for different countries. Exactly like this plug-in https://intl-tel-input.com/ 

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• Gerald J
• Création 10 novembre 2022 07:33
• 0 vote

1. People
2. People advice and troubleshooting
3. How can I bulk upload users and specify custom roles?

How can I do this to bulk update instead my users in zendesk?

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• Gerald J
• Création 4 novembre 2022 07:36
• 0 vote

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What does the "Null" option mean in my Explore filter?

Is there a way to hide deleted or zero/null containing values in a data filter? Example is Continent>Country. 1 dropdown for continent. If I select asia, the country filter will only show Asian cou...

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• Gerald J
• Création 20 octobre 2022 04:35
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding the first assignee for a ticket

Is it possible to get the same information, first assignee name and hopefully group in the ticket and SLA dataset?

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• Gerald J
• Création 23 septembre 2022 04:41
• 0 vote