Jakub

Hello, the talk widget randomly disappears for me when using ZD. What I mean by that is that the widget icon in zendesk vanishes and I can't change my status from online to offline and vice versa. I don't have admin permissions so I can't change my status through this interface: admin/channels/talk_and_email/talk

Sometimes the widget disappears during the call, at this very moment the call is dropped. The same happens on a number of browsers, so far tried Chrome, Brave, Firefox, Safari. Clearing cookies/cache or disabling add-ons doesn't resolve the issue. Re-logging to ZD helps temporarily, but then the issue recurs.

This doesn't happen to any other team members, our ZD admin says that the talk permissions are set correctly. Perhaps the issue is related to my ZD user account but not sure how to address that.

A workaround I found is to open another instance of ZD in the same browser and keep both open. The widget disappears in one of those instances only. But, this solution doesn't work each time. Sometimes, the widget disappears from all of the instances, even if I keep opening new ones (more than 2).

Would be great if someone helped troubleshoot this issue. Thanks.