Monika Kanomata
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Activité totale137
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes84
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Abonnements25
Aperçu des activités
Dernière activité effectuée par Monika Kanomata-
Monika Kanomata a ajouté un commentaire,
Hi Zendesk team, Can I use the bulk upload method for Alias? (on the right side on the profile section below groups) It will be helpful when we add new agents in Zendesk. Thanks, Monika
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Monika Kanomata a ajouté un commentaire,
Hi, I have 2 questions below and hope to hear answers from Zendesk team. Can I add multiple tags in the tags in 1 condition like triggers or automation? (contains at least one if the following) If...
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Monika Kanomata a ajouté un commentaire,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Having bookmark is important so that we could set the time fi...
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Monika Kanomata a ajouté un commentaire,
I would like to vote this feedback as well! It would be helpful to calculate the difference between 2 custom attribute timestamp.
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Monika Kanomata a ajouté un commentaire,
Hi, Where can I find the information about See the "Enabling content tags in your theme" section of the Help center templating cookbook? I tried to find the section, but couldn't. Thanks!
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Monika Kanomata a ajouté un commentaire,
Thanks for the quick response, Dave! It is clear now that until the ticket is closed, users can rate the CSAT survey (based on the configuration). I appreciate sharing the information.
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Monika Kanomata a ajouté un commentaire,
Hi, Do we have any information about when can users submit CSAT survey results? (Any durations for users to submit CSAT) I couldn't find this information in this article so hopefully someone could ...
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Monika Kanomata a créé une publication,
Update multiple macros or views at once
Hi Zendesk team, It would be great if we could update multiple macros or views by selecting them and add or remove specific condition values. As an example, we have same views per language and I ha...
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Monika Kanomata a créé une publication,
Find out what kind of Action is missing from Macros
Hi Zendesk team, Is there anyway to find out how many macros are missing specific Actions? For example, if we would like to see how many macros have topic Actions, but sub-topic actions are missing...
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Monika Kanomata a ajouté un commentaire,
Thank you for the quick update, Elizabeth! I will share this documents for the team :) If I can provide another feedback, the "outdated" can be replaced as "flagged" for the section title and body....