Leigh KELSEY

Jahn - is this still happening to you?

Brett Bowser - any fix here?

I have been experiencing this issue for the last week but my coworker has been able to download it with no issue. 

+1

First time we've had this request, but our use case is someone who is using the same form as the team this request will wind up with but would want to fill in NA for the boxes that are not her tier and then the next level can fill those in if needed.

Our workaround for this is likely to build a new form with less fields for this small team which is fine, but if we could automatically have those fields filled in, that would be preferable.

Katarzyna Karpinska, 

Thank you for the update. We'll be excited whenever this takes place.

Katarzyna Karpinska

Katarzyna Karpinska

last March, you said ZD was doing a deep dive into this -

Are there any updates? Thank you!

+1.

Yes, seems this should be added as core functionality. 

+1 to your whole thread. Our agents have shared nearly every one of these concerns.

I'm on Jason's team above and adding a +1 that this is a pan point.

Thank you for the update, Amisha Sharma! Same as Luke above, we'd be glad to beta test.

I've added notes on other threads, but our team has shared that this is their biggest frustration with Agent Workspace that they've been testing before we upgrade next week. 

This is the fourth company I've been a Zendesk admin for. At all of these companies, the standard practice has been to start a draft in Internal notes and, when it's ready, switch over to public comment before submitting your response.

+1 - we've been hoping this would be on the roadmap by now, as the third-party app that seemed like a good candidate was not approved internally for installation. Would be great to have this functionality built into Zendesk.