Recherches récentes


Pas de recherche récente

[VI] Sascha Hinkel's Avatar

[VI] Sascha Hinkel

Adhésion le 31 août 2022

·

Dernière activité le 13 mai 2024

Suivis

0

Abonnés

0

Activité totale

14

Votes

4

Abonnements

7

APERÇU DES ACTIVITÉS

Dernière activité effectuée par [VI] Sascha Hinkel

[VI] Sascha Hinkel a ajouté un commentaire,

CommentaireTicket basics

Hello, 

 

as a little feedback, it would be nice if followers of tickets could have in the agent home something like updates, or if this would be included from the beginning for followers, so they stay up to date.

Afficher le commentaire · Publication le 13 mai 2024 · [VI] Sascha Hinkel

0

Abonnés

0

Votes

0

Commentaire


[VI] Sascha Hinkel a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

I am hopping on this bandwagon.

Personally, I believe this is a step backward in terms of usability. With the previous setup, it was easier to keep track of how many tickets were left and how many pages we had to go through.

Now, in order to see how many pages we have left, we have to scroll all the way up to the top of the view. This is an extra step that takes up unnecessary time and effort.

I would like to request that the team reconsider this update and bring back the numbers indicating the number of pages in the Tickets view. This will greatly improve the user experience and make it easier for us to manage and prioritize our work.

Afficher le commentaire · Publication le 29 mars 2023 · [VI] Sascha Hinkel

0

Abonnés

3

Votes

0

Commentaire


[VI] Sascha Hinkel a ajouté un commentaire,

CommentaireTicket customization

Hello, are more configuration options for the custom ticket statuses planned? As we are using multiple Brands, we would like to provide certain Ticket status, only to certain Brands.

Afficher le commentaire · Publication le 09 févr. 2023 · [VI] Sascha Hinkel

0

Abonnés

23

Votes

0

Commentaire