Noelle Cheng
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Dernière activité effectuée par Noelle Cheng-
Noelle Cheng a ajouté un commentaire,
CJ Johnson Great! This looks like it worked! I'm going to do some more testing to make sure it's reflecting accurately.
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Noelle Cheng a ajouté un commentaire,
Is there an update to setting this up? I can't do the trigger based on call details "Calls to" as it looks like you guys have made updates to the system since. Also looks like Mackenzie Tyler linke...
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Noelle Cheng a ajouté un commentaire,
Hi CJ Johnson! I should've mentioned that this is on a dashboard. When I use the Update - Date filter on the report, I receive the values I should expect, but once I add the report to the dashboard...
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Noelle Cheng a créé une publication,
Time filter only returning updates made for tickets created date not update timestamp
RéponduHello, I feel like this is straightforward but I'm having trouble with the time filter data set. I'm looking to see how many updates were made on a specific date or time span regardless of ticket...
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Noelle Cheng a ajouté un commentaire,
Hi I have forwarding set up correctly where my inbox is going to my ZenDesk address. I’m having an issue now where if an email has attachments that contain PII, our Microsoft outlook business accou...
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Noelle Cheng a ajouté un commentaire,
Hi Brett Bowser, I'm having this issue if I take a screenshot and paste it into the ticket. I can see it on my end and sometimes my email but on the receiving end, they aren't able to see my screen...
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Noelle Cheng a ajouté un commentaire,
Ifra Saqlain Sorry for the extremely long delay. For starters, you are a godsend. Thank you!!! This totally worked. I thought I had it but I guess not.
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Noelle Cheng a créé une publication,
Trigger to not assign first responding agent if user is not in the assigned group
Hello, Our various departments are split up in groups. Often times, we have individuals who are agents CC'd on tickets opened in groups that they are not part of. When the CC'd agent responds, Zend...
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Noelle Cheng a ajouté un commentaire,
Hi Ifra Saqlain, we have two new brands now on top of this. One is external facing and the other is internal. I just emailed you the links for these portals. One is internal and only for internal f...
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Noelle Cheng a ajouté un commentaire,
Hi Ifra, That didn't work either. :(