Franca Meggiolaro

1. Communauté
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Hi Christine, thanks a lot, now it's clear! Actually my idea was a permanent connection of the support address with the ticket created from a guide form, but I understand it isn't possible. The onl...

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• Franca Meggiolaro
• Création 4 décembre 2023 08:25
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Hi Christine, actually the support address I've added isn't an external one, I just created it within Zendesk. Then I sent an email to this address, it created a ticket to which I added a public co...

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• Franca Meggiolaro
• Création 27 novembre 2023 08:22
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Hi Christine, thank you for your prompt replay. I had a look and my understanding is that the Received at field is tied to the Groups. Actually my need is that a group/user can answer from both Zen...

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• Franca Meggiolaro
• Création 23 novembre 2023 11:54
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Missing translation into Italian in Messaging Web Widget for "Name"

Hi Shiyu, my browser is set in Italian. By the way I've already received confirmation by Zendesk Support this is a bug. My purpose is to report and share the bug in order to speed up its solution, ...

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• Franca Meggiolaro
• Création 23 novembre 2023 08:35
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to change support email address in Guide Support Request?

Just to be clear: default email address is support@<domain> additional support address is support_2@<domain> I need that support requests from Guide are addressed to support_2@<domain>, even if it ...

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• Franca Meggiolaro
• Création 21 novembre 2023 12:01
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Hi Dane, honestly it's far from our request. We need to be able to update the object of the tickets. We were assured that this would be implemented by December 2022, after 1 year no mention about t...

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• Franca Meggiolaro
• Création 20 novembre 2023 08:05
• 3 votes

1. Communauté
2. Zendesk Suite Q&A
3. Guide Article - How to show date and author only to Team Members

Hi Zsa, thank you for your precious help!

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• Franca Meggiolaro
• Création 9 mai 2023 12:49
• 0 vote