Franca Meggiolaro
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Activité totale34
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Dernière activité
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Commentaires
Activité récente par Franca Meggiolaro-
Hi Christine, thanks a lot, now it's clear! Actually my idea was a permanent connection of the support address with the ticket created from a guide form, but I understand it isn't possible. The onl...
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Hi Christine, actually the support address I've added isn't an external one, I just created it within Zendesk. Then I sent an email to this address, it created a ticket to which I added a public co...
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Hi Christine, thank you for your prompt replay. I had a look and my understanding is that the Received at field is tied to the Groups. Actually my need is that a group/user can answer from both Zen...
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Hi Shiyu, my browser is set in Italian. By the way I've already received confirmation by Zendesk Support this is a bug. My purpose is to report and share the bug in order to speed up its solution, ...
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Just to be clear: default email address is support@<domain> additional support address is support_2@<domain> I need that support requests from Guide are addressed to support_2@<domain>, even if it ...
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Hi Dane, honestly it's far from our request. We need to be able to update the object of the tickets. We were assured that this would be implemented by December 2022, after 1 year no mention about t...
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Hi Zsa, thank you for your precious help!
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Hello, I'm interested to customize this message too. The new message will be something like "You'll get immediate confirmation to the email address you've input that your message has been successfu...
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Hello, I'm also very interested to have this feature as native. Any news? Thanks, Franca
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Hi Christine, actually the main purpose to download the articles is to forward them to the translators. The best would be to provide the translators with a html cleaned version and to get a transla...