Franca Meggiolaro

1. Communauté
2. Zendesk Suite Q&A

I've defined the standard web widget for chats and activated the field "Name", in Italian "Nome". Well, when I test it in Zendesk preview, I get the correct word in Italian "Nome". While when I use...

• Franca Meggiolaro
• Création 21 novembre 2023 13:47
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hello, I've created a support request in Guide. The emails sent from the support request go to the default email address support@<zendesk domain>. I need that support requests go to a support email...

• Franca Meggiolaro
• Création 21 novembre 2023 11:49
• 2 abonnés
• 7 commentaires
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hello! I've defined various Forms for my customers. Suppose a customer select Form-1, completes it and send the request. Afterwards he sends a new request selecting Form-2. When he starts inputting...

• Franca Meggiolaro
• Création 18 juillet 2023 16:03
• 2 abonnés
• 1 commentaire
• 1 vote

1. Communauté
2. Zendesk Suite Q&A

Hello, please could anybody explain me how to update the template article_page.hbs so that the contents of class="article-author" (author name, last updated date, etc.) are visible only to staff me...

• Franca Meggiolaro
• Création 4 mai 2023 09:04
• 2 abonnés
• 2 commentaires
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)

Hello, as date fields do not appear in customer request forms, I've created them as text field. It means customers can imput the date in any format. Please, is there any plan to add date, and the o...

• Franca Meggiolaro
• Création 3 février 2023 10:31
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Zendesk Suite Q&A

Hello, I need to download all the content of Guide. I found an old post titled "How to export knowledge base content from your Help Center as PDF (no coding required)" that suggested to use "Knowle...

• Franca Meggiolaro
• Création 24 janvier 2023 17:15
• 3 abonnés
• 3 commentaires
• 1 vote