Thomas O'Donnell
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Dernière activité effectuée par Thomas O'Donnell-
Thomas O'Donnell a créé une publication,
Talk - Skills Based Routing
RéponduHas anyone been able to figure out how to implement a skills based routing for Talk Enterprise app? Need to roll calls to agents in other queues when calls in queue reach x number and get bumped ...
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Thomas O'Donnell a ajouté un commentaire,
I'm very frustrated with just tying to get basic information from the reporting system. This is the most complicated and confusing way to build reports I have encountered in 30 years in the CC ind...