Svetlozar Draganov

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

Thanks for the update. We really need this implemented as soon as possible. 

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• Svetlozar Draganov
• Création 19 mai 2023 09:09
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

On our side we very often create tickets on behalf of the customer. Without SLA those tickets gets to the bottom of the queue and unfortunately sometimes they stay there for days until someone find...

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• Svetlozar Draganov
• Création 4 octobre 2022 06:44
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

One more vote from me.

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• Svetlozar Draganov
• Création 30 août 2022 23:57
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use agent user fields as trigger conditions

Triggers on User Fields could be used on various scenarios, so this feature would be very helpful.

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• Svetlozar Draganov
• Création 30 août 2022 21:04
• 4 votes

1. Communauté
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Giving my vote for removing Rapid Resolve for agents - it totally doesn't make sense and it definitely increate the change to accidently close tickets.

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• Svetlozar Draganov
• Création 29 août 2022 10:19
• 1 vote