Angeli Ho
- Activité totale 97
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Dernière activité effectuée par Angeli Ho-
Angeli Ho a ajouté un commentaire,
I agree it is necessary for us to have a read only field. Some fields are populated from a 3rd party system through integration and I do not want agents to make changes to those fields
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Angeli Ho a ajouté un commentaire,
I still do not see any solutions of how to show all articles on category page without clicking on button.
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Angeli Ho a ajouté un commentaire,
when i click on the read-only ticket fields for agents above, it says i am not authorized on this page
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Angeli Ho a ajouté un commentaire,
I copy the code to my help center. However, can someone help me to remove the top and bottom lines for the subsection and move the arrow head next to the subsection title? Something like Subsec...
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Angeli Ho a ajouté un commentaire,
From the above script, Project_family is hardcoded. 'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family'; I would like to search by article label. How can I pa...
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Angeli Ho a ajouté un commentaire,
I do not want agents to add tags. How can I hide the tag field from the ticket form?
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Angeli Ho a ajouté un commentaire,
Yes
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Angeli Ho a créé une publication,
Alert user before chat end after certain idle time
In some other chat app, there is an alert for the user if the chat has been idle for certain times before the chat will end. This allows user to click and continue the chat. Something like 'Are yo...
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Angeli Ho a créé une publication,
Any App that will replace Quickie for free?
Got a note that Quickie will be a paid app next year. Any recommendation of other free app that do the similar view organization in Zendesk??
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Angeli Ho a ajouté un commentaire,
Need a tool with information to help the administrator troubleshoot the system. We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do wha...