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Sandeep Jindal

Adhésion le 22 sept. 2022

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Dernière activité le 23 févr. 2023

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Dernière activité effectuée par Sandeep Jindal

Sandeep Jindal a ajouté un commentaire,

CommentaireManaging Talk

We are getting started with Zendesk Talk and realized that agents have the option to delete call recordings from tickets. How do we disable this?

Afficher le commentaire · Publication le 23 févr. 2023 · Sandeep Jindal

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Sandeep Jindal a créé une publication,

Publication Developer - Zendesk SDKs

We are currently using Classic Chat SDK for support on our mobile app. We have moved to Messaging on our web-based Help Center and want to replicate the same on the mobile app as well. Does messaging SDK support help center articles? Which SDK shall we use to show Help center articles on the mobile app?

Publication le 17 janv. 2023 · Sandeep Jindal

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Sandeep Jindal a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Karen Hynes - When can we expect reporting feature for Agent Status? It is detrimental not to have any report to understand how agents spent their time. Also, the live agent status view must be available on all plans and not just on Enterprise. Again a basic for any contact center.

Afficher le commentaire · Publication le 22 sept. 2022 · Sandeep Jindal

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