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Oscar Espinoza

Adhésion le 13 oct. 2022

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Dernière activité le 17 nov. 2023

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Dernière activité effectuée par Oscar Espinoza

Oscar Espinoza a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Editing tags is all we need here. Looking forward to signing up for the Beta.

 

Afficher le commentaire · Publication le 17 nov. 2023 · Oscar Espinoza

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Oscar Espinoza a ajouté un commentaire,

CommentaireViews, ticket status, and ticket fields

When a customer comments on an issue, it defaults back to Open. Is there any way to default to my new "In Progress" custom status? Internally, there is a distinction between the two and they have different triggers associated with them. I have to manually switch to In Progress every time a customer comments which is not ideal.

Afficher le commentaire · Publication le 02 déc. 2022 · Oscar Espinoza

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