Rosie Chopra

Hi everyone,

Rosie here, Co-founder at Magical - Text Expander. Piping in on the issue, Zendesk did update their text editors which is the reason why other text expanders are not working. We patched a fix for this as soon as we noticed the issue. I can empathize on how frustrating this must be for you. Our engineers prioritize fixes like these because we realize our product is mission critical to our users.

If you're interested in trying Magical (it's free by the way), we have a way to quickly import shortcuts . Feel free to email me at rosie@getmagical.com if you have any questions.