Leo Medalla

I don't see text notification as an option in Zendesk Automations. Are there any plans of adding this option in the future? 

I've been playing around with this recipe. We are trying to track the requester wait time for specific Custom Field or Ticket Form. Recipe below.

IF (([Case Type]="Technical Inquiry") OR ([Ticket form]="Support - General Support ")) THEN [MIN(Requester wait time (min))] ENDIF

My team will appreciate all the help. Thank you.

I've been playing around with this recipe. We are trying to track the requester wait time for specific Custom Field or Ticket Form. Recipe below.

IF (([Case Type]="Technical Inquiry") OR ([Ticket form]="Support - General Support ")) THEN [MIN(Requester wait time (min))] ENDIF

My team will appreciate all the help. Thank you.

Is there a way so that the chat widget when opened that it doesn't cover the entire screen when on Mobile Devices (smartphones)

Is it possible to also modify this script to auto-respond when a department is offline? We don't have the pre-chat form enabled since we don't want our customers to select it for themselves but instead, be directed to the department assigned to a specific webpage.

Trigger not firing when conditions are met.
Visitor is requesting for chat but has not sent a chat yet.

as per the trigger condition.

How do I know which number the customer is texting us? We have multiple Text lines/numbers and this detail isn't visible in the tickets.

Is there a way to filter notification per widget For Multi-brand setup? We are planning to using 2 chat widgets, one for each website/brand. I've experienced having notification collisions with 2 brands in the past.

Is there a way for this to allow the bot to submit a request like a regular ticket?

Has anyone tried creating a webhook for discord since Zendesk discord integration is no longer supported.