Julian Taborda

So much effort invested in AI solutions and Zendesk is not able to develop such a simple thing?  Como on guys, you're sometimes unbelievable.

I can't believe  it's been seven years of customers asking for this solution (see https://support.zendesk.com/hc/en-us/community/posts/4409222561562-Zendesk-Talk-Mobile-App) and we keep being directed to the forward calls to mobile solution. 

Hi, I must say that this article needs to be updated. The procedures can be made without developing knowledge, however it takes a lot time for a person like me who has a very basic notion of developing. All this time invested for me and for your support agents just to find out that this solution only works for enterprise accounts. You guys need to be really clear about this stuff, we have upgraded our account 2 times already and still there are features that are unavailable, which is to be honest quite irritating, and we find out that our account doesn't have access to certain features only after having spent hours trying to implement your recommendations. 

Hi, in your Admin Center you go to Workspaces>Side Conversations and there you can activate them. I hope it helps!

I can't believe the negligence of Zendesk regarding certain things. Here we have yet another simple feature that would help a lot of costumers, that has been requested numerous times for over 5 years and yet no action has been taken, not even a reply on updates-. So expensive as your product is and given the fact that your product is about customer support and satisfaction, I would expect much more from you.

Since I am not able to comment on the most visited post regarding this topic, I'll do it here. I can't believe your customers have been asking for this feature since 2017, that's 6 years now, and this feature, that is clearly a concern for a number of your customers, has not been developed yet. The last update on this topic was over a year ago and we still don't have any solutions for this issue. We were considering to move to a Suite plan to integrate all our support channels, but since the ability to answer on the go is such a critical part of our workflows and Zendesk doesn't provide any features to achieve this, we're reconsidering our options. Since you only understand money, think about how much money you're losing by delaying a solution to a problem, which should be a priority. 

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Ich habe genau dieselbe Frage und finde leider keine Antwort dazu.