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Supervisor

Adhésion le 26 août 2022

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Dernière activité le 29 févr. 2024

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Dernière activité effectuée par Supervisor

Supervisor a ajouté un commentaire,

CommentaireReporting and analytics for help center

I cannot find anything specific on this data point. (Linked Articles Per ticket) 

What I would like to accomplish is see how I can leverage this data point with agent engagement and move this % in a positive direction. 

 

Afficher le commentaire · Publication le 07 févr. 2024 · Supervisor

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CommentaireMeasuring success

Is there a way to see the actual CSTAT response? Not just on the Report

For example can we the admin get a copy of each response from the customer? 

Afficher le commentaire · Publication le 28 déc. 2023 · Supervisor

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CommentaireRouting

Thank you Barry

 

We do not use messaging as heavy as some orgs. I was hoping to utilize this feature for Chats only. Thank you for the quick response.

Afficher le commentaire · Publication le 15 nov. 2023 · Supervisor

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CommentaireRouting

Any plans to add (live chat) to this feature?

Afficher le commentaire · Publication le 13 nov. 2023 · Supervisor

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Commentaire de la communauté Feedback - Ticketing system (Support)

Can we get an actual date on just (coming up) or (In Q1) we need a launch date and for an email blast to go out to clients.

 

Thanks!

Afficher le commentaire · Publication le 28 sept. 2023 · Supervisor

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Commentaire de la communauté Feedback - Ticketing system (Support)

Hello Zendesk

 

I need an answer from Sr. Leadership. We need this update put in place. 

Please let all of us know when this is going to be on your next Sprint.

Afficher le commentaire · Publication le 20 août 2023 · Supervisor

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Commentaire de la communauté Feedback - Ticketing system (Support)

Zendesk team we need to be able to perform this simple task. Please make sure this is ready before Q4. I asked well over a year ago and still seeing this question is very disappointing. 

 

 

Afficher le commentaire · Modification le 18 août 2023 · Supervisor

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CommentaireCustomer portal

Hello Team

 

This may be above I have not checked yet however

 

Can we also change the text (community) I want to change it (Support Community) or something of that nature

Afficher le commentaire · Publication le 12 juil. 2023 · Supervisor

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Supervisor a ajouté un commentaire,

CommentaireSupporting multiple languages in Help Center

Hello Team

After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is completely plank. I am probably missing a step

Afficher le commentaire · Publication le 18 févr. 2023 · Supervisor

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CommentaireAccounts and billing

This may already be answered however just setting up my Premium Sandbox.

 

Will my End Users get a link to setup and access the Sandbox?

Afficher le commentaire · Publication le 11 nov. 2022 · Supervisor

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