Joe Anderson-McAulay

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Thank you Barry   We do not use messaging as heavy as some orgs. I was hoping to utilize this feature for Chats only. Thank you for the quick response.

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• Joe Anderson-McAulay
• Création 15 novembre 2023 12:26
• 0 vote

1. Objects and rules
2. ...
3. Routing
4. About omnichannel routing with unified agent status

Any plans to add (live chat) to this feature?

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• Joe Anderson-McAulay
• Création 13 novembre 2023 18:57
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Can we get an actual date on just (coming up) or (In Q1) we need a launch date and for an email blast to go out to clients.   Thanks!

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• Joe Anderson-McAulay
• Création 28 septembre 2023 13:25
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Hello Zendesk   I need an answer from Sr. Leadership. We need this update put in place.  Please let all of us know when this is going to be on your next Sprint.

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• Joe Anderson-McAulay
• Création 20 août 2023 11:55
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Zendesk team we need to be able to perform this simple task. Please make sure this is ready before Q4. I asked well over a year ago and still seeing this question is very disappointing.     

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• Joe Anderson-McAulay
• Modifié 18 août 2023 12:11
• 1 vote

1. Guide
2. ...
3. Customer portal
4. Can I change the text "Submit a request" in the help center?

Hello Team   This may be above I have not checked yet however   Can we also change the text (community) I want to change it (Support Community) or something of that nature

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• Joe Anderson-McAulay
• Création 12 juillet 2023 17:14
• 0 vote

1. Guide
2. ...
3. Supporting multiple languages in Help Center
4. Configuring your help center to support multiple languages

Hello Team After reviewing this help page. I am trying to setup to translate articles to Vietnamese, however when I edit and article to translate to Vietnamese the article does not translate it is ...

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• Joe Anderson-McAulay
• Création 18 février 2023 13:04
• 0 vote

1. Account
2. ...
3. Accounts and billing
4. Creating a premium sandbox with data replication

This may already be answered however just setting up my Premium Sandbox.   Will my End Users get a link to setup and access the Sandbox?

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• Joe Anderson-McAulay
• Création 11 novembre 2022 18:19
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Allow admins to delete satisfaction ratings

Steve Eli   How long does it take to see the tag that was added and be able to filter it on the report you suggested? I just added a tag to specific tickets and I cannot see this tag yet in the rep...

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• Joe Anderson-McAulay
• Création 27 septembre 2022 16:02
• 0 vote

1. Support
2. ...
3. Setting up Agent Workspace
4. Migrating to the Zendesk Agent Workspace

"Learn about changes in Agent Workspace" link needs update: https://support.zendesk.com/hc/en-us/articles/360042187294

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• Joe Anderson-McAulay
• Création 18 septembre 2022 23:34
• 0 vote