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Mateusz Gamroth
Adhésion le 30 juin 2022
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Dernière activité le 10 févr. 2025
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Dernière activité effectuée par Mateusz Gamroth
Mateusz Gamroth a ajouté un commentaire,
@alexander palm:
I don't know what you are trying to achieve but maybe you could route the chats for languages to different groups - one for each language.
CSRs could then be in multiple groups if they speak multiple languages and you could run your triggers related to the group.
Don't know if that will help in that situation.
But triggering by tags would be also powerful in any case.
Afficher le commentaire · Publication le 15 nov. 2024 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
Is there any development planned to make the Queue Size department specific?
Documentation:
The total number of incoming conversation requests for the account.
Note: This condition targets the overall account queue, not the department-specific queue.
Afficher le commentaire · Publication le 23 oct. 2024 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
We love this :) We can't wait for this to be released and get all the info from the Help Centers too. API access would be even sweeter ♥
Afficher le commentaire · Publication le 17 oct. 2024 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
we mean the user segments that are available in Guide. Without that the reporting doesn't make sense.
Afficher le commentaire · Publication le 18 mars 2024 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
Niall Colfer You're the best! I tried to follow the documentation and it is chaotic and a huge mess.
Thanks to your approach I was able to get the token, was trying this for daaaayz!
Unfortunately could only find this in the Forum, maybe it could be linked to in this documentation?
https://developer.zendesk.com/documentation/live-chat/getting-started/auth/#oauth-authentication
Would be a huge help for everyone. Good job on putting this together ♥
Afficher le commentaire · Publication le 13 févr. 2024 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
I am happy to see Guide is not dead! Thank you! ♥
We are looking forward to every improvement, and there is so much to be done which can be seen above. Hope we can also get that Article comments report one day :)
Afficher le commentaire · Publication le 12 déc. 2023 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
We can only chime in here - we would love to see the user segments that use our knowledge base, we were expecting this to be a standard feature, now to just find out this is not possible :(
Please give us view into user segments and how they use Guide.
Afficher le commentaire · Publication le 01 déc. 2023 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
Harper Dane You can try commenting on the article and tagging the owner, James, that helped me. He was super helpful and responsive. I know it's not ideal :(
Afficher le commentaire · Publication le 24 nov. 2023 · Mateusz Gamroth
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Mateusz Gamroth a ajouté un commentaire,
Hello Harper Dane, I had the same issue - but I was following this article to be able to activate submit a request after an article downvote:
Had many steps and failures in the beginning, but James was super helpful to get this resolved.
However I also strongly believe we should have an option to have this out of the box :)
Afficher le commentaire · Publication le 22 nov. 2023 · Mateusz Gamroth
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Mateusz Gamroth a créé une publication,
We would like to bring 2 suggestions with a small enhancement related to the built-in filter option in Zendesk views:
- Many users complain that there is no option to sort or filter by “submitter” – any chance to implement it?
- Multiselect option for tags filter. Currently, you must select each one by one to the list. Any chance to enable multiselect option from the drop-down and then apply as selected items?
Publication le 15 nov. 2023 · Mateusz Gamroth
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