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Sarah Urban

Adhésion le 22 mai 2022

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Dernière activité le 09 oct. 2023

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Dernière activité effectuée par Sarah Urban

Sarah Urban a ajouté un commentaire,

CommentaireHow to manage phone numbers in Talk

Hello Joyce - We are still having the same issue. We have been trying for 6 months. Any update?

Afficher le commentaire · Publication le 09 oct. 2023 · Sarah Urban

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Sarah Urban a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thank you for the update Chris Drylie! Do we have a timeline?

Afficher le commentaire · Publication le 09 déc. 2022 · Sarah Urban

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Sarah Urban a ajouté un commentaire,

CommentaireAdditional ticket channels
Hello! Does anyone know - What causes the issue where the 
option to Call the Customer is not in the Ticket?
Is it because to many people are using the current line? Thank you!

Afficher le commentaire · Modification le 13 oct. 2022 · Sarah Urban

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Sarah Urban a ajouté un commentaire,

CommentaireLive chat agent guide

Hello -

I am trying to go through "Transferring a Chat" to another agent and I do not see the "Chat window's Actions drop-down menu." Is this in Zendesk Support - in the Ticket that opens when you accept the chat? Thanks for the help!

Afficher le commentaire · Publication le 16 juin 2022 · Sarah Urban

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Sarah Urban a ajouté un commentaire,

CommentaireHow to get help with phone call problems in Talk

Hello - I am having the same issue as Jakub  reported. Does anyone know the solution to the Talk icon not appearing in Zendesk Support? We can not change to be available. All our settings and permissions appear to be correct in Admin. Thank you.

Afficher le commentaire · Publication le 07 juin 2022 · Sarah Urban

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Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hello - I was sure I saw this option while in the Zendesk Demo. Please can you tell me if there is an update for: Callback request or Schedule a Callback in the Live Chat widget. Or a different way of doing something like this in Zendesk?

Thank you,

Sarah

Afficher le commentaire · Publication le 03 juin 2022 · Sarah Urban

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