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David Davies

Adhésion le 05 juil. 2023

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Dernière activité le 29 nov. 2023

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David Davies a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

I would also appreciate it if the API included the functionality to retrieve the Article Owner please.

In order to safeguard our Articles, we have followed the instructions provided at: https://developer.zendesk.com/documentation/help_center/help-center-api/using-the-help-center-api/backing-up-your-knowledge-base-with-the-help-center-api/

Within the user interface, we have begun utilising the Article Owner feature to differentiate the team associated with each article. However, since the Article Owner is not available in the API, we are unable to back up articles against their respective owners. Consequently, we will face challenges when attempting to restore Articles for specific Owner Groups.

Afficher le commentaire · Modification le 05 juil. 2023 · David Davies

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