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Eric

Adhésion le 05 janv. 2023

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Dernière activité le 14 déc. 2023

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Eric a ajouté un commentaire,

CommentaireWeb Widget documentation
Product guides

window.zE('messenger', 'loginUser', function (callback) {

callback(token);

})
 
when a user clicks to open the chat for the first time, it creates a ticket for them even when no message was sent on their end. why is this? 

Afficher le commentaire · Publication le 14 déc. 2023 · Eric

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Eric a créé une publication,

Publication Q&A - Chat, messaging, and widgets
Why is a ticket created without user sending a message via Web Widget

I added the messaging web widget to my app and login users if they are authenticated:

window.zE('messenger', 'loginUser', function (callback) {
callback(token);
})
 
when the user clicks to open the chat for the first time, it creates a ticket for them even when no message was sent on their end. why is this? 
 

Publication le 14 déc. 2023 · Eric

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Eric a ajouté un commentaire,

CommentaireWeb Widget documentation
Product guides

Anyone else getting a random name (ex. Visitor 66340348) for the user even though a name is in the token? The name seems to be received on Zendesk's end since the chat has a message saying "Changed their display name to ...", but the name is not actually changed. 

Afficher le commentaire · Publication le 06 janv. 2023 · Eric

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