Taryn

Hi there! My question is similar to Collins comment, wondering if any of the features/side panel info is customizable. We use CSAT to improve the overall process, not to measure the agents performance. This information being posted at the individual level is a step back and may cause unintended consequences. I'd like to know if any of these features can be/will be customizable? Also is it required to move over to Agent Home now?

Hello!

Each trigger has the ability to show how many tickets were affected by the conditions and actions. Is there a way I can view/search which tickets had that trigger action apply? For example in the attachment, can I view the 5933 tickets in a list somewhere?